INCREASE RETENTION WITH CUSTOMER SERVICE OUTSOURCING
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In business, the more successful you become, the more current & prospective customers you have to support. If you’re not careful, your ability to take & respond to all these inquiries can become a bottleneck that slows your growth and leads to a poor customer experience—which can lead to bad reviews & increased churn.
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At Virtually Foxy, we specialize in working with organizations in all stages of the business lifecycle, and we’ve seen firsthand how being shorthanded in customer service & support can hold you back. That’s why we take pride in delivering the highest quality virtual assistants to handle your customer service tasks, letting you rapidly scale to meet demand.
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Virtually Foxy Virtual Assistants provide the leverage you need to meet your customer service & support demand at a fraction of the cost of hiring full-time staff. Customer service outsourcing lets you work smarter, not harder, and helps you invest your time in dollar-productive activities that matter.
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Even better, our virtual assistant cost less than 60% of what you’d pay for in-house labor—and we take care of all the recruiting, background checks, payroll & benefits for you.
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From a single virtual assistant to department level staffing, only Virtually Foxy gives you a solution for customer service & support that allows you to handle as many inquiries as required without letting staffing concerns distract you from your core mission.
ADMINISTRATIVE SUPPORT
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Perform a variety of administrative tasks for you such as screen incoming calls & emails, manage calendars, run reports, update CRM, and assist with customer training & education, issue resolution & prompt customer response.
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MANAGE SCHEDULING
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Manage scheduling for customer installations, upgrades, start and/or end dates for account services, and upcoming escalation calls as required. They will assist you with maintaining your schedule and keeping your customer service on track.
MANAGE COMMUNICATIONS
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Effectively function as a communications liaison and go-between to ensure that customer communications are rapidly responded to, escalated to the correct stakeholder as required & taken is action in a timely manner!
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MANAGE TROUBLE TICKETS
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Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues, and work with the appropriate staff on your team to ensure a prompt response, expedite successful resolution & ensure customer satisfaction.
HERE’S WHAT CUSTOMER SERVICE OUTSOURCING CAN DO FOR YOU:
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Virtually Foxy Virtual Assistants will handle the repetitive tasks involved with customer service & support tasks—including handling customer phone, email, SMS & chat inquiries, trouble-ticket management, responding to inquiries about products, processes, & warrantees, and much more.
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Virtually Foxy customer service outsourcing integrates with your existing methods, processes, and customer service staff to meet and exceed your existing standards while helping you increase overall staffing availability.
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In addition to increasing headcount for higher demand, our Virtual Assistants allow you to increase your hours of availability for customer service response. We’re capable of providing 24×7 coverage for your team, ensuring that you don’t miss valuable inquiries regardless of the time of day or day of the week.
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In addition, Virtually Foxy customer service outsourcing gives you the flexibility to reallocate or reassign valuable personnel within your organization without losing your capacity to take & respond to inquiries, for a fraction of what you’d pay for in-house staff.
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Whether you’re looking to achieve a faster turnaround on customer inquiries or more flexible working hours, customer service outsourcing to a Virtually Foxy virtual assistant will help you achieve your short- and long-term business goals.
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Remember: at the end of the day, you want a professional — not just an assistant. Choose Virtually Foxy and hire a candidate with the expertise to effectively manage your customer service efforts. Schedule your Business Strategy Session and get started today!
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