INCREASE RETENTION WITH CUSTOMER SERVICE OUTSOURCING
In business, the more successful you become, the more current & prospective customers you have to support. If you’re not careful, your ability to take & respond to all these inquiries can become a bottleneck that slows your growth and leads to a poor customer experience—which can lead to bad reviews & increased churn.
At Virtually Foxy, we specialize in working with organizations in all stages of the business lifecycle, and we’ve seen firsthand how being shorthanded in customer service & support can hold you back. That’s why we take pride in delivering the highest quality virtual assistants to handle your customer service tasks, letting you rapidly scale to meet demand.
Virtually Foxy Virtual Assistants provide the leverage you need to meet your customer service & support demand at a fraction of the cost of hiring full-time staff. Customer service outsourcing lets you work smarter, not harder, and helps you invest your time in dollar-productive activities that matter.
Even better, our virtual assistant cost less than 60% of what you’d pay for in-house labor—and we take care of all the recruiting, background checks, payroll & benefits for you.
From a single virtual assistant to department level staffing, only Virtually Foxy gives you a solution for customer service & support that allows you to handle as many inquiries as required without letting staffing concerns distract you from your core mission.
Perform a variety of administrative tasks for you such as screen incoming calls & emails, manage calendars, run reports, update CRM, and assist with customer training & education, issue resolution & prompt customer response.
Manage scheduling for customer installations, upgrades, start and/or end dates for account services, and upcoming escalation calls as required. They will assist you with maintaining your schedule and keeping your customer service on track.
Effectively function as a communications liaison and go-between to ensure that customer communications are rapidly responded to, escalated to the correct stakeholder as required & taken is action in a timely manner!
MANAGE TROUBLE TICKETS
Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues, and work with the appropriate staff on your team to ensure a prompt response, expedite successful resolution & ensure customer satisfaction.
HERE’S WHAT CUSTOMER SERVICE OUTSOURCING CAN DO FOR YOU:
Virtually Foxy Virtual Assistants will handle the repetitive tasks involved with customer service & support tasks—including handling customer phone, email, SMS & chat inquiries, trouble-ticket management, responding to inquiries about products, processes, & warrantees, and much more.
Virtually Foxy customer service outsourcing integrates with your existing methods, processes, and customer service staff to meet and exceed your existing standards while helping you increase overall staffing availability.
In addition to increasing headcount for higher demand, our Virtual Assistants allow you to increase your hours of availability for customer service response. We’re capable of providing 24×7 coverage for your team, ensuring that you don’t miss valuable inquiries regardless of the time of day or day of the week.
In addition, Virtually Foxy customer service outsourcing gives you the flexibility to reallocate or reassign valuable personnel within your organization without losing your capacity to take & respond to inquiries, for a fraction of what you’d pay for in-house staff.
Whether you’re looking to achieve a faster turnaround on customer inquiries or more flexible working hours, customer service outsourcing to a Virtually Foxy virtual assistant will help you achieve your short- and long-term business goals.
Remember: at the end of the day, you want a professional — not just an assistant. Choose Virtually Foxy and hire a candidate with the expertise to effectively manage your customer service efforts. Schedule your Business Strategy Session and get started today!
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